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Customer Feedback

at a glance

“This is my second time using Austex and just like the first, their great customer service, knowledge of sprinklers, and timely response won my business once again!

I called them to fix an error message that was showing in my sprinkler controller keeping it from running. Of course when they arrived the error was gone and the sprinkler magically decided to work, so … I had them perform a sprinkler inspection of my rental and personal property. Upon completing the inspection, they found a leaking sprinkler pipe (busted from a rather large tree root) on my rental propery. They pointed out the issue, discussed options, and quoted me a fair price and a timely follow up appointment to resolve the issue.

I am quite happy with the work provided by Austex Sprinklers and I’d recommend them if you’re in need of their services.”

Kyon H.

“What a pleasure to deal with such professional people!

On a friend’s recommendation, I called Alex to look at my control panel that kept shorting out then running all cycles 3 times (for an awesome water bill), and a couple of leaky heads. They were able to fit me in within a reasonable amount of time, so we set up an appointment for them to come check out the problems.

Today was my appointment day and I was called at 11:30 with notification that they were running ahead and would be willing to come out an hour and a half early if I’d like. I wasn’t able to do it and kept my 2 PM appointment. What a surprise when Gilbert (the technician) showed up at my house 5 minutes early and was very cordial and professional at the door. He introduced himself and asked what was going on.

I explained my problems to Gilbert and he walked me through the solutions. After he installed a new control panel, he did an inspection of my entire system and made sure everything was working correctly. On the walk through, he found a leak that he fixed in about 3 minutes, then made sure all my heads were set correctly to make sure I was getting water where it is supposed to be. He even found a head that has been watering my neighbor’s yard for the last 3 years!

When he was done, he showed me every function of the panel, made sure I was happy with my service, and wished me a pleasant afternoon.

I hope I don’t have any issues that would require service in the future, but if I do, I’m definitely calling Austex Sprinklers and requesting Gilbert come out to provide the service. A+ guys!”

Glen L.

“Great experience and service with Travis and Austex Sprinklers! I called them because my sprinkler system wasn’t tuned right…bunch of dying grass spots amongst overly watered spots. I also had my fence replaced recently and a couple of the sprinkler heads were on the wrong side of the fence.

Travis came out and thoroughly (and quickly) assessed the issues, gave me a quote, and then did the work, all in about 90 minutes. This involved replacing several nozzles, a couple of shafts, capping one head, and moving 3 others.

Travis also reprogrammed my system for the most optimal performance and gave me a bunch of info and tips so I can be more self-sufficient in the future.

Give these guys a call…you won’t be disappointed!”

Ryan S.

“Alex and his team have been wonderful. Did a great job with our installation and have provided ongoing support without hesitation or cost after the fact. I highly recommend you work with them for your sprinkler and lawn needs.”

Adam H.

“I had Austex out to my home a few weeks ago (June 2014) to move a few heads to give my front yard better coverage. Gilbert did a fantastic job advising me of what he planned to do and got my agreement before proceeding. He was super friendly, very knowledgeable and completed the work quickly. My lawn is now perfectly green and healthy. I definitely recommend Austex for your irrigation needs.”

Greg F.

“Alex, Travis, and Gilbert were all wonderful. I needed to redesign an existing irrigation system, and Alex promptly came out to provide an estimate. Shortly thereafter, Travis and Gilbert came to do the work. A couple of months later, after planting sod and building a deck, I needed to tweak the system to account for the new lawn height and deck. They came out within a couple of days and made the changes for a very reasonable price. And when I found a leak, they came out the next day for a free warranty visit to fix it. I couldn’t be happier with the work or with the service.

This is the type of local company everyone should use. Excellent customer service and responsiveness, and very knowledgeable and friendly employees. I would definitely use them again and HIGHLY recommend them.”

J D.

“Alex and his crew were excellent and professional in every way. I had about 4 different companies come and give me estimates over a 3 month period, all top rated companies on Angie’s List. AusTex was not the cheapest, but they were clearly the best choice for the job. Here are the reasons I chose AusTex:

1) Alex, the owner, was extremely professional. He came when he said he would. He was dressed well. He was down to earth. He was prepared and knowledgeable about my property. He obviously cares deeply about the reputation of his company.

2) Alex took the time to go over the products that would be used and the reasons they were preferred. Alex offered 3 levels of installation, and he explained in detail the difference between the 3. No other company did this. This lead me to believe that the cheapest available materials were probably what I should expect from companies not including multiple options in their bids. Alex brought a case full of sprinkler heads, pipes, joints, and the Hunter control unit, and explained everything in as much or as little detail as I was interested in.

3) I could tell from the reviews on Angie’s list and my time with Alex that this company would stand behind their work and get things right. I am confident that AusTex will still be in business years down the road when warranty work needs to be done or something needs to be modified. On the day of installation Alex’s crew came on time and worked hard all day long. The installation took one day and they returned my yard to as much of its previous condition as they could. I hardly knew they were there. They were courteous and polite. The sprinklers work fantastic and I am very happy with the system. Alex came back to my house a week later to make sure I was familiar with everything and to answer any final questions I had. I rest easy knowing if anything came up Alex would bend over backwards to help me or make things right.”

Cameron S.

“I can’t say enough about the service I received from Austex Sprinklers. We needed to have some of the sprinkler heads on our system adjusted, so we naturally called the company that originally installed it; however, they informed us they were too busy! I called a couple of other companies…some I had to leaves messages for and never heard back from and others were glad to come out but they charged a minimum hourly rate (ranging from $89 to $109) just for an estimate. Alex was super responsive and I had an appointment scheduled within a week of my call. Gilbert was the technician who came out…he checked our entire system to ensure adequate coverage and adjusted seven sprinkler heads. He completed his work within an hour…he was very knowledgeable and super responsive. What I like best was that he didn’t try to do more work that absolutely needed. I will use Austex from now on and highly recommend them!”

Tammera P.

More Austex Reviews

from around the web

Austex Sprinklers on Yelp
Austex Sprinklers on YP
Austex Sprinklers on Google+
Austex Sprinklers on Angie's List

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